F.A.Q.

We will have no pick-ups, on Saturday, December 24th or Saturday, December 31st.
Saturday truck will instead be combined with Thursday truck, with extended pick-up times at First UU.
This will be the Thursday truck pick-up schedule for December 22nd and 29th.

Columbus, OH Truck Pickup: Thursday
PLEASE NOTE: You can pick it up at ANY of the 4 parking lot locations below during the allotted times on Thursday:

Columbus College of Art & Design (CCAD) Parking Lot - 88 North Grant Ave. Columbus, OH 43215 (across the street from Hill's Market Downtown)
11:30am-1:00pm

Flannagan's - 6835 Caine Rd. Columbus, OH 43235
1:30-3:00pm

Hill’s Worthington Parking Lot - 7860 Olentangy River Road Columbus, OH 43235
3:30pm-5:00pm

First Universalist Unitarian Parking Lot - 4501 N. High St. Columbus, OH (enter lot from High Street, behind the Olive and Lime Cafe and Chipotle)
5:30pm-7:30pm

Any missed orders will be put on Friday truck for pick up. Check out our blog for the Friday Columbus Truck schedule.

**Please note, Saturday truck pick-ups will still say Saturday Truck on your account, we will manually be moving your orders for both of these weeks to Thursday.

The best method of contact is email!
Our help desk phone number is set up as a delayed messaging service so someone will get back to you within 72 hours.
For time-sensitive inquiries please email ybfs.help@gmail.com.

If you'd like to switch from home delivery, change your days, or even just see what new drops we have you can head here.
If you'd like to update your pick-up location you can email ybfs.help@gmail.com the day you'd like to pick up by Sunday at 11:59pm and we will make the update for the following week.

We sure do! Members can log into their accounts here, click on the MY ACCOUNT tab in the top right corner, and select the REFERRAL TAB to get their own personal shareable link! Anyone who signs up for a subscription and puts a member's name in the referral box will get a $10.00 credit AND THE MEMBER WILL TOO!

You can find your pick-up information by logging into your account from your desktop and clicking MY ACCOUNT. Your detailed pick up information will be on the right.
For home delivery, your delivery day will be displayed after logging in and clicking UPCOMING DELIVERIES.

If you know in advance you cannot make your pick-up please email ybfs.help@gmail.com by Sunday evening at 11:59pm the location you want to change to for that week. View pickup locations here.
If you are picking up at one of our truck pick-ups you will have 4 opportunities to get your items either Thursday or Friday (depending on your assigned route) and then AGAIN on Saturday if you miss your original pick up day. Email ybfs.help@gmail.com any questions about your options or check out your account for further details.
If you are not picking up at one of our truck pick-ups please email ybfs.help@gmail.com or check out your account for missed pick-up procedures with your specific location as most of our partners will donate after the pickup deadline.
Lastly, you can always explain pick-up procedures to a friend and have them pick-up in your place!

Yes! Please email ybfs.help@gmail.com the date and location you want to change your pick-up spot by Sunday at 11:59pm for the change to be made the following week. View pickup locations here. If you would like home delivery please email the delivery address to ybfs.help@gmail.com by Sunday at 11:59pm for the change to be made the following week.

The deadline to adjust or cancel your order is Sunday at 11:59pm so please have your adjustments made by then.
If you miss the deadline to hold your order for the following week you will still be charged for your order so feel free to send someone in your place to pick up, or grab the items off of your porch.  If you need us to donate the items please email ybfs.help@gmail.com.

Email ybfs.help@gmail.com  during your locations scheduled pick-up time and we will help you locate your items. If emails are sent/calls are made about missing items after your locations allotted pick-up time you may not be reimbursed for missing items as we can only guarantee items during each locations' scheduled pick up time.

For truck pickup: 
After we have handed you your orders, please check everything at the location to make sure that you got what you ordered and that it is in good condition.
AFTER YOU LEAVE WITH YOUR FOOD ORDER, WE WILL NOT BE ABLE TO ISSUE REFUNDS OR ADD CREDITS FOR DISCREPANCIES

For home delivery/in-store pick up:
Requests for replacing missing items in your order must be sent to ybfs.help@gmail.com within 24 hours of delivery. Check out our refund policy for more information.

For truck pick up:
After we have handed you your orders, please check everything at the location to make sure that you got what you ordered and that it is in good condition.
AFTER YOU LEAVE WITH YOUR FOOD ORDER, WE WILL NOT BE ABLE TO ISSUE REFUNDS OR ADD CREDITS FOR DISCREPANCIES

Check out our Missed Pick Up Procedure Policy here.

When we say sustainable we mean 100% of our veggies, meat, and dairy are non-GMO, grass fed, and free pastured. All of the small family farms we work with follow these practices. It is important to us that every single step of our food system – from the soil, to the animals, to our farmers, and to you – is treated with great value and care.

We only work with Ohio Farmers who raise their animals on open pasture and grass. Check out our farm’s page for more information on the farms we work with, how they got started, and the delicious goodies they provide! 

While we always strive to get you the safest and freshest products, our products do not have additives so they may have a shorter shelf life date.

In line with the USDA Product Dating guidance document:

o A "Best if Used By/Before" date indicates when a product will be of best flavor or quality. It is not a purchase or safety date.
o A "Sell-By" date tells the store how long to display the product for sale for inventory management. It is not a safety date.
o A “Use-By" date is the last date recommended for the use of the product while at peak quality. It is not a safety date except for when used on infant formula as described below.
AND
Are Foods Safe to Eat After the Date Passes?…………………….. With an exception of infant formula, if the date passes during home storage, a product should still be safe and wholesome if handled properly until the time spoilage is evident (Chill Refrigerate Promptly). Spoiled foods will develop an off odor, flavor or texture due to naturally occurring spoilage bacteria. If a food has developed such spoilage characteristics, it should not be eaten.