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F.A.Q.

We work hard to make our Weekly Food Box program as convenient and worry-free as possible. Below you can find many common questions.

Handling and storing produce grown to organic standards by small producers is challenging to say the least. Missing from the conventional food supply chain are the biocide chemicals, sophisticated application equipment, GMO seeds, as well as the economies of scale that justify millions of dollars of storage and processing infrastructure. Limitations of human, financial and physical capital epitomize local and regional foodsheds like ours.

That being said, we try very hard to procure and maintain the best quality produce supply for our customers. Sometimes we fall short. If you feel that the produce that you have received from us is not up to your standards, please contact us via email: hello@yellowbirdfs.com. To qualify for a refund, please include in that email images of the questionable produce and describe any circumstance that you consider to be pertinent. Producers, pick dates, and lot numbers, if available, are greatly appreciated. 

We value your support, appreciate your forbearance, and regret any inconvenience we may have caused you. 

Team Yellowbird
The best method of contact is email!
Our help desk phone number is set up as a delayed messaging service so someone will get back to you within 72 hours.
For time-sensitive inquiries please email ybfs.help@gmail.com.

Ohio Pickup Locations

Pickup Locations: Select Community Pickup, and then choose a Pick up Location from the drop down menu. While pickup orders are only $2.49 per delivery, we also offer home delivery for $10 per delivery. Check out our full list of pickup locations, below!

COLUMBUS AREA, THURSDAY: 


Columbus, OH Truck Pickup: Thursday

PLEASE NOTE: You can pick it up at ANY of the 4 parking lot locations below during the allotted times on Thursday: 

  • Columbus College of Art & Design (CCAD) Parking Lot - 88 North Grant Ave. Columbus, OH 43215 (across the street from Hill's Market Downtown)
    11:30am-1:00pm

  • Flannagan's - 6835 Caine Rd. Columbus, OH 43235
    1:30-3:00pm

  • Hill’s Worthington Parking Lot - 7860 Olentangy River Road Columbus, OH 43235
    3:30pm-5:00pm

  • First Universalist Unitarian Parking Lot - 4501 N. High St. Columbus, OH (enter lot from High Street, behind the Olive and Lime Cafe and Chipotle)
    5:30pm-6:30pm

MISSED PICK-UP PROCEDURE:  If you miss the entire day of pick-ups you can pick up on Saturday (10am-1PM) from our Yellowbird Truck. 4501 N. High St. Columbus, OH.

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COLUMBUS AREA, FRIDAY:

Columbus, OH Truck Pickup: FRIDAY

PLEASE NOTE: You can pick it up at ANY of the 4 parking lot locations below during the allotted times on Friday. 

  • Alchemy Parking Lot 625 Parsons Avenue Columbus, OH 43206
    11:30am-1:00pm

  • Zip Print & Copy 1091 West 1st Avenue Grandview Heights, OH 43212
    1:30pm-3:00pm

  • Westerville Community United Church of Christ (WCUCC) Parking Lot 770 County Line Rd. Westerville, OH 43081:
    4pm to 5pm

  • All Saints Episcopal Parking Lot 5101 Johnstown Rd, New Albany, OH 43054
    5:30-6:00pm

MISSED PICK-UP PROCEDURE:  If you miss the entire day of pick-ups you can pick up on Saturday (10am-1PM) from our Yellowbird Truck. 4501 N. High St. Columbus, OH.

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FINDLAY, FRIDAY:

Great Scot Broad Ave. (Findlay) 

2021 Broad Avenue Findlay, OH 45840
1:00-9:00pm

There is limited refrigeration available so please be sure to pick up within 24 hours. 

Great Scot W. Main Cross St. (Findlay)

301 West Main Cross Street Findlay, OH 45840
3:00-11:00pm

There is limited refrigeration available so please be sure to pick up within 24 hours. 

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MOUNT VERNON, FRIDAY:

11749 Kenyon Road Mount Vernon, OH 43050
12:00-5:00pm

Pick up your share from the shed. There will be a YB team member to assist you!

MISSED PICK-UP PROCEDURE: Refrigeration is available at this location so please pick up from the coolers within 48 hours.

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MANSFIELD, FRIDAY

Richland County
144 W 3rd St, Mansfield, OH 44902

10:30am - 6pm
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COLUMBUS AREA, SATURDAY:

4501 North High Street Columbus, OH 43214
10:00am-1:00pm

Pick up your food directly from our refrigerated Yellowbird truck! Parked right off High Street behind Chipotle. 

MISSED PICK-UP PROCEDURE: Shares not picked up by 1:00pm will be donated.


If you'd like to update your pick-up location you can email ybfs.help@gmail.com the day you'd like to pick up by Sunday at 11:59pm and we will make the update for the following week.
If you'd like to update your pick-up location you can email ybfs.help@gmail.com the day you'd like to pick up by Sunday at 11:59pm and we will make the update for the following week.

If you would like home delivery please email the delivery address to ybfs.help@gmail.com by Sunday at 11:59pm for the change to be made the following week.

Home Delivery is a great hassle-free way to get your veggies/pantry items each week in a contactless way! $10.00 per home delivery.

We suggest using a cooler that is 32 quarts or larger to keep your produce fresh, especially in the summer months, if you are not able to promptly retrieve your order from your doorstep.
If you have a large order you may need more than one cooler.
We have coolers available for purchase here:
https://yellowbirdfs.com/product/cooler-coldpacks.
(Please note: This cooler will come to you in a box and the freezer packs will not be frozen upon delivery).

Make sure to set the cooler out each subsequent week you are getting your order and we will place your items right inside! 

***PLEASE NOTE: WE CANNOT TAKE ANY COOLER OR PACKAGING ITEMS BACK AT THIS TIME

CURRENT DELIVERY AREA SCHEDULE BELOW:

Columbus area: deliveries are Wednesday/Thursday/Friday.

Mount Vernon Home Deliveries are Thursday.

Marion/Delphos/Findlay area home deliveries are always Friday.

Please log into your account and select allergy preferences. You are able to add your dietary restrictions directly to your account. When that food item comes up we will try our best to substitute it for an extra veggie or comparable non-perishable.
If you do not see your allergy listed feel free to check out our customizable box which goes live every Thursday and omit those items yourself.
We sure do! Members can log into their accounts here, click on the MY ACCOUNT tab in the top right corner, and select the REFERRAL TAB to get their own personal shareable link! Anyone who signs up for a subscription and puts a member's name in the referral box will get a $10.00 credit AND THE MEMBER WILL TOO!
Just head here and select home delivery or pick up to get started.
Once you add items to your cart before Sunday at 11:59pm they will ready the following week for pick up or delivery.
Share your creations with #whogrewyourfood and #yellowbirdfoodshed!
www.facebook.com/YellowBirdFS/
www.instagram.com/yellowbirdfoodshed
You can find your pick-up information by logging into your account from your desktop and clicking MY ACCOUNT. Your detailed pick up information will be on the right.
For home delivery, your delivery day will be displayed after logging in and clicking UPCOMING DELIVERIES.
Yes! You can place holds on any week for any reason (as long as you get them in by Sunday at 11:59pm for the following week). Check out our detailed hold policy here. 

To donate your share to a family in need: Email ybfs.help@gmail.com the date(s) you would like to donate your box, and instead of placing the hold we will charge your card and donate your box to a family in need.

Donation Information: Every Tuesday, we have a gal come by our warehouse and pick up all the donated food and take it out to our local food drives, pantries, and hot meal programs for use by those that need it most.
If you know in advance you cannot make your pick-up please email ybfs.help@gmail.com by Sunday evening at 11:59pm the location you want to change to for that week. View pickup locations here.
If you are picking up at one of our truck pick-ups you will have 4 opportunities to get your items either Thursday or Friday (depending on your assigned route) and then AGAIN on Saturday if you miss your original pick up day. Email ybfs.help@gmail.com any questions about your options or check out your account for further details.
If you are not picking up at one of our truck pick-ups please email ybfs.help@gmail.com or check out your account for missed pick-up procedures with your specific location as most of our partners will donate after the pickup deadline.
Lastly, you can always explain pick-up procedures to a friend and have them pick-up in your place!
The deadline to adjust or cancel your order is Sunday at 11:59pm so please have your adjustments made by then.
If you miss the deadline to hold your order for the following week you will still be charged for your order so feel free to send someone in your place to pick up, or grab the items off of your porch.  If you need us to donate the items please email ybfs.help@gmail.com.
Email ybfs.help@gmail.com  during your locations scheduled pick-up time and we will help you locate your items. If emails are sent/calls are made about missing items after your locations allotted pick-up time you may not be reimbursed for missing items as we can only guarantee items during each locations' scheduled pick up time.

For truck pickup: 
After we have handed you your orders, please check everything at the location to make sure that you got what you ordered and that it is in good condition.
AFTER YOU LEAVE WITH YOUR FOOD ORDER, WE WILL NOT BE ABLE TO ISSUE REFUNDS OR ADD CREDITS FOR DISCREPANCIES
For home delivery/in-store pick up:
Requests for replacing missing items in your order must be sent to ybfs.help@gmail.com within 24 hours of delivery. Check out our refund policy for more information.

For truck pick up:
After we have handed you your orders, please check everything at the location to make sure that you got what you ordered and that it is in good condition.
AFTER YOU LEAVE WITH YOUR FOOD ORDER, WE WILL NOT BE ABLE TO ISSUE REFUNDS OR ADD CREDITS FOR DISCREPANCIES
Check out our Missed Pick Up Procedure Policy here.
Yes! We have an ever-growing fully stocked online store where you can find LOADS of Ohio goodies!
There is not a traditional "checkout" button. Whatever is in your cart for the following week at the cutoff (Sunday at 11:59pm) will be locked in your cart and that is your order. You will be charged Monday or Tuesday of the following week.

Please note: The deadline for ordering Chef Meagan products are Saturday at 11:59pm.
When we say sustainable we mean 100% of our veggies, meat, and dairy are non-GMO, grass fed, and free pastured. All of the small family farms we work with follow these practices. It is important to us that every single step of our food system – from the soil, to the animals, to our farmers, and to you – is treated with great value and care.

We only work with Ohio Farmers who raise their animals on open pasture and grass. Check out our farm’s page for more information on the farms we work with, how they got started, and the delicious goodies they provide! 
While we always strive to get you the safest and freshest products, our products do not have additives so they may have a shorter shelf life date.

In line with the USDA Product Dating guidance document:

o A "Best if Used By/Before" date indicates when a product will be of best flavor or quality. It is not a purchase or safety date.
o A "Sell-By" date tells the store how long to display the product for sale for inventory management. It is not a safety date.
o A “Use-By" date is the last date recommended for the use of the product while at peak quality. It is not a safety date except for when used on infant formula as described below.
AND
Are Foods Safe to Eat After the Date Passes?…………………….. With an exception of infant formula, if the date passes during home storage, a product should still be safe and wholesome if handled properly until the time spoilage is evident (Chill Refrigerate Promptly). Spoiled foods will develop an off odor, flavor or texture due to naturally occurring spoilage bacteria. If a food has developed such spoilage characteristics, it should not be eaten.
If your food subscription becomes inconvenient for you, you can cancel your box at any time, so why wait to get delicious food on your plate?! **See our detailed cancellation policy here.
We will have no pick-ups, on Saturday, December 24th or Saturday, December 31st.
Saturday truck will instead be combined with Thursday truck, with extended pick-up times at First UU.
This will be the Thursday truck pick-up schedule for December 22nd and 29th.

Columbus, OH Truck Pickup: Thursday
PLEASE NOTE: You can pick it up at ANY of the 4 parking lot locations below during the allotted times on Thursday:

Columbus College of Art & Design (CCAD) Parking Lot - 88 North Grant Ave. Columbus, OH 43215 (across the street from Hill's Market Downtown)
11:30am-1:00pm

Flannagan's - 6835 Caine Rd. Columbus, OH 43235
1:30-3:00pm

Hill’s Worthington Parking Lot - 7860 Olentangy River Road Columbus, OH 43235
3:30pm-5:00pm

First Universalist Unitarian Parking Lot - 4501 N. High St. Columbus, OH (enter lot from High Street, behind the Olive and Lime Cafe and Chipotle)
5:30pm-7:30pm

Any missed orders will be put on Friday truck for pick up. Check out our blog for the Friday Columbus Truck schedule.

**Please note, Saturday truck pick-ups will still say Saturday Truck on your account, we will manually be moving your orders for both of these weeks to Thursday.

 

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