F.A.Q.
We work hard to make our Weekly Food Box program as convenient and worry-free as possible. Below you can find many common questions.
Saturday truck will instead be combined with Thursday truck, with extended pick-up times at First UU.
This will be the Thursday truck pick-up schedule for December 22nd and 29th.
Columbus, OH Truck Pickup: Thursday
PLEASE NOTE: You can pick it up at ANY of the 4 parking lot locations below during the allotted times on Thursday:
Columbus College of Art & Design (CCAD) Parking Lot - 88 North Grant Ave. Columbus, OH 43215 (across the street from Hill's Market Downtown)
11:30am-1:00pm
Flannagan's - 6835 Caine Rd. Columbus, OH 43235
1:30-3:00pm
Hill’s Worthington Parking Lot - 7860 Olentangy River Road Columbus, OH 43235
3:30pm-5:00pm
First Universalist Unitarian Parking Lot - 4501 N. High St. Columbus, OH (enter lot from High Street, behind the Olive and Lime Cafe and Chipotle)
5:30pm-7:30pm
Any missed orders will be put on Friday truck for pick up. Check out our blog for the Friday Columbus Truck schedule.
**Please note, Saturday truck pick-ups will still say Saturday Truck on your account, we will manually be moving your orders for both of these weeks to Thursday.
Our help desk phone number is set up as a delayed messaging service so someone will get back to you within 72 hours.
For time-sensitive inquiries please email ybfs.help@gmail.com.
If you'd like to update your pick-up location you can email ybfs.help@gmail.com the day you'd like to pick up by Sunday at 11:59pm and we will make the update for the following week.
Home Delivery is a great hassle-free way to get your veggies/pantry items each week in a contactless way! $10.00 per home delivery.
If you have a 30 quart cooler please set one out! If you need to add one on for your first delivery you can do so here: https://yellowbirdfs.com/product/cooler-coldpacks. Just make sure to set the cooler out each subsequent week you are getting your order and we will place your items right inside!
***PLEASE NOTE: WE CANNOT TAKE ANY COOLER OR PACKAGING ITEMS BACK AT THIS TIME
Columbus area: deliveries are Wednesday/Thursday/Friday.
Mount Vernon Home Deliveries are Thursday.
Marion/Delphos/Findlay area home deliveries are always Friday.
If you do not see your allergy listed feel free to check out our customizable box which goes live every Thursday and omit those items yourself.
Once you add items to your cart before Sunday at 11:59pm they will ready the following week for pick up or delivery.
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For home delivery, your delivery day will be displayed after logging in and clicking UPCOMING DELIVERIES.
To donate your share to a family in need: Email ybfs.help@gmail.com the date(s) you would like to donate your box, and instead of placing the hold we will charge your card and donate your box to a family in need.
Donation Information: Every Tuesday, we have a gal come by our warehouse and pick up all the donated food and take it out to our local food drives, pantries, and hot meal programs for use by those that need it most.
If you are picking up at one of our truck pick-ups you will have 4 opportunities to get your items either Thursday or Friday (depending on your assigned route) and then AGAIN on Saturday if you miss your original pick up day. Email ybfs.help@gmail.com any questions about your options or check out your account for further details.
If you are not picking up at one of our truck pick-ups please email ybfs.help@gmail.com or check out your account for missed pick-up procedures with your specific location as most of our partners will donate after the pickup deadline.
Lastly, you can always explain pick-up procedures to a friend and have them pick-up in your place!
If you miss the deadline to hold your order for the following week you will still be charged for your order so feel free to send someone in your place to pick up, or grab the items off of your porch. If you need us to donate the items please email ybfs.help@gmail.com.
For truck pickup:
After we have handed you your orders, please check everything at the location to make sure that you got what you ordered and that it is in good condition.
AFTER YOU LEAVE WITH YOUR FOOD ORDER, WE WILL NOT BE ABLE TO ISSUE REFUNDS OR ADD CREDITS FOR DISCREPANCIES
Requests for replacing missing items in your order must be sent to ybfs.help@gmail.com within 24 hours of delivery. Check out our refund policy for more information.
For truck pick up:
After we have handed you your orders, please check everything at the location to make sure that you got what you ordered and that it is in good condition.
AFTER YOU LEAVE WITH YOUR FOOD ORDER, WE WILL NOT BE ABLE TO ISSUE REFUNDS OR ADD CREDITS FOR DISCREPANCIES
There is not a traditional "checkout" button. Whatever is in your cart for the following week at the cutoff (Sunday at 11:59pm) will be locked in your cart and that is your order. You will be charged Monday or Tuesday of the following week.
Please note: The deadline for ordering Chef Meagan products are Saturday at 11:59pm.
We only work with Ohio Farmers who raise their animals on open pasture and grass. Check out our farm’s page for more information on the farms we work with, how they got started, and the delicious goodies they provide!
In line with the USDA Product Dating guidance document:
o A "Best if Used By/Before" date indicates when a product will be of best flavor or quality. It is not a purchase or safety date.
o A "Sell-By" date tells the store how long to display the product for sale for inventory management. It is not a safety date.
o A “Use-By" date is the last date recommended for the use of the product while at peak quality. It is not a safety date except for when used on infant formula as described below.
AND
Are Foods Safe to Eat After the Date Passes?…………………….. With an exception of infant formula, if the date passes during home storage, a product should still be safe and wholesome if handled properly until the time spoilage is evident (Chill Refrigerate Promptly). Spoiled foods will develop an off odor, flavor or texture due to naturally occurring spoilage bacteria. If a food has developed such spoilage characteristics, it should not be eaten.
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