We work hard to make our Weekly Food Box program as convenient and worry-free as possible. Below you can find many common questions.

The best method of contact is email!
Our help desk phone number is set up as a delayed messaging service so someone will get back to you within 48 hours.
For immediate assistance or for anything time sensitive please email erin@yellowbirdfs.com.
Yes! While food safety is always a priority for us, we are making sure all of our growers/employees are wearing gloves and hankerchief masks at this time.
We have also implemented a contactless home delivery option if you would prefer to social distance to the max we will deliver food right to your door! 
Also, all of our public Columbus area drop spots will now be done straight from our truck in large parking lots- meaning the only person touching your food box will be our driver (wearing gloves) and you!
You can find your pick-up information by logging into your account from your desktop and clicking MY ACCOUNT. Your detailed pick up information will be on the right.
Just head here and select one of our box sizes and delivery locations to get started.
We sure do! Members can log into their accounts here, click on the Account Info tab in the top right corner, and select the Referral Tab to get their own personal shareable link! Anyone who signs up for a subscription with your link will get a $10.00 credit AND YOU WILL TOO!

Home Delivery is a great hassle-free way to get your veggies/pantry items each week in a contactless way! $10.00 per home delivery.

If you have a 30 quart cooler please set one out! If you need to add one on for your first delivery you can do so here: https://yellowbirdfs.com/product/cooler-coldpacks. Just make sure to set the cooler out each subsequent week you are getting your order and we will place your items right inside! 

***PLEASE NOTE: WE CANNOT TAKE ANY COOLER OR PACKAGING ITEMS BACK AT THIS TIME

Columbus area: deliveries are Wednesday/Thursday/Friday/Saturday. Your account should reflect your delivery day, but we appreciate your patience if your day has to move due to current conditions. 

Mount Vernon/Marion/Delphos/Findlay area home deliveries are always Friday.

Please log into your account and select preferences. You are able to add your dietary restrictions directly to your account. When that food item comes up we will try our best to substitute it for an extra veggie or comparable non-perishable.
Add-ons and store orders are delivered on whatever rotation you have set up with your account! Add-ons and store orders are packaged separately from your veggie box with your name label on them. Some locations keep add-ons in refrigeration so please reach out with any questions to see where your add-ons are located if you are having trouble locating them. Certain orders may be in bulk boxes (like eggs or milk) with each item personally labeled, while other orders may be in a separate bag/box with your name label on the entire bag/box. Please only take items with your name label!
**If you are still unable to locate your items please reach out to ybfs.help@gmail.com to help you locate your items before giving up!!
If you are picking up at one of our truck pick-ups please make sure you have all of your items before leaving!
Email ybfs.help@gmail.com or call 724-977-8446 during your locations scheduled pick-up time and we will help you locate your items. If emails are sent/calls are made about missing items after your locations allotted pick-up time you may not be reimbursed for missing items as we can only guarantee items during each locations' scheduled pick up time.

For truck pickup: 
After we have handed you your orders, please check everything at the location to make sure that you got what you ordered and that it is in good condition.
AFTER YOU LEAVE WITH YOUR FOOD ORDER, WE WILL NOT BE ABLE TO ISSUE REFUNDS OR ADD CREDITS FOR DISCREPANCIES

For home delivery/in store pick up:
Requests for replacing missing items in your veggie box must be sent to ybfs.help@gmail.com within 24 hours of delivery. Check out our refund policy for more information.

For truck pick up:
After we have handed you your orders, please check everything at the location to make sure that you got what you ordered and that it is in good condition.
AFTER YOU LEAVE WITH YOUR FOOD ORDER, WE WILL NOT BE ABLE TO ISSUE REFUNDS OR ADD CREDITS FOR DISCREPANCIES
Check out our Missed Pick Up Procedure Policy here.
To sign up for day-of box pick-up reminders text your locations code to 95577! (We promise we won’t spam you!)
Swainway: YBSW
Vitality (Mansfield): YBVMANS  
The Farm on Kenyon Road: YBMV
Great Scot Broad Ave.: YBGSB
Great Scot W. Main Cross St.: YBGSDTPRE
Main Squeeze (Marion): YBMSM
Columbus, OH Thursday Truck Pickup: AROUTE
Columbus, OH Friday Truck Pickup: BROUTE

***If you hold your box, the reminder will still come
One of the greatest features of your subscription is your online newsletter. Each week we will send a newsletter to your email letting you know any events we have coming up, farms we want to feature, as well as pictures of EACH ITEM in your box, storage tips, and recipes! Also, you can browse recipes on our Pinterest page here.
If you miss the email check it out on our blog: https://www.theyellowbirdtable.com/ 
First, check your promotions or spam folder for our newsletters.  Next, click this link and subscribe!
Yes! You can place holds on any week for any reason (as long as you get them in by Saturday at 11:59pm for the following week). Check out our detailed hold policy here
You can log into your account here. Select Delivery Hold and placing your hold. Alternatively you can select Recurring Items and X the deliveries you need to skip. You can also email ybfs.help@gmail.com the dates you need to skip by Saturday at 11:59pm for the following week and we can place the hold for you.You can place holds as early as you’d like for weeks to come!

You can also check out these videos for step by step directions.
Placing a hold: https://www.loom.com/share/ce49b9baf49b4ba7836645034d9cad4e
Canceling a delivery:
https://www.loom.com/share/1606f387b509455bb95927bef1d4306e


All holds must be placed no later than Saturday at 11:59pm for the following week. If you miss the deadline to hold your order for the following week you will still be charged for your order, but we can donate your share to a family in need. Please email ybfs.help@gmail.com to donate your share.
Absolutely! Just email ybfs.help@gmail.com the date(s) you would like to donate your box, and instead of placing the hold we will charge your card and donate your box to a family in need.
We work with the YMCA after-school programs, and donate boxes to children who attend those programs to share with their families. We also donate to YMCA senior programs for people who are changing their diet in hopes of getting off their medication. Lastly, we work with churches in the Mount Vernon area to assist us in finding families in need.
Yes! Please email ybfs.help@gmail.com the date and location you want to change your pick up spot by Saturday at 11:59pm for the following week.
Absolutely! Email ybfs.help@gmail.com the location you would like to update to and we will make that change for you! Please request location updates (by emailing the location you would like to change to) by Saturday at 11:59pm. Otherwise, the change will take effect the following distribution.
At this time all of our locations are open to the public so feel free to sign up at any location! 
If you know in advance you cannot make your pick-up please email ybfs.help@gmail.com by Saturday evening at 11:59pm the location you want to change to for that week.
If you are picking up at one of our truck pick-ups you will have 3 opportunities to get your items either Thursday or Friday (depending on your assigned route) and then AGAIN on Saturday if you miss your original pick up day. Email ybfs.help@gmail.com any questions about your options or check out your account for further details.
If you are not picking up at one of our truck pick-ups please email ybfs.help@gmail.com or check out your account for missed pick-up procedures with your specific location as most of our partners will donate after the pickup deadline.
Lastly, explain pick up procedures to a friend and have them pick up in your place!
When we say sustainable we mean 100% of our veggies, meat, and dairy are non-GMO, grass fed, and free pastured. All of the small family farms we work with follow these practices. It is important to us that every single step of our food system – from the soil, to the animals, to our farmers, and to you – is treated with great value and care.
Yes! We have an every growing fully stocked online store where you can find LOADS of Ohio goodies!
There is not a traditional "checkout" button. Whatever is in your cart for the following week at the cutoff (Saturday at 11:59pm) will be locked in your cart and that is your order. You will be charged Monday or Tuesday of the following week.
Members: Log into your account here click CONTINUE SHOPPING and purchase some goodies! Non-Members: Check out this link, select the most convenient pick up location for you, and start shopping! Store orders are packaged separately so make sure to check for extra boxes/silver mailers with your name label on them.  ***Certain store items are on a delay for ordering purposes, so please reach out if you are unable to find your items.
Place orders by Saturday at 11:59pm for the following delivery.
We work with sustainable veggie farms all located in Ohio! Additionally, we only work with Ohio Farmers who raise their animals on open pasture and grass. Check out our farm’s page for more information on the farms we work with, how they got started, and the delicious goodies they provide! 
If your food subscription becomes inconvenient for you, you can cancel your box at any time, so why wait to get delicious food on your plate! **See our detailed cancellation policy here.
Share your creations with #whogrewyourfood and #yellowbirdfoodshed!
www.facebook.com/YellowBirdFS/
www.instagram.com/yellowbirdfoodshed

 

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