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F.A.Q.

We work hard to make our Weekly Food Box program as convenient and worry-free as possible. Below you can find many common questions.

Just head here and select one of our box sizes and delivery locations to get started.
We sure do! Members can log into their accounts here, click on the Account Info tab in the top right corner, and select the Referral Tab to get their own personal shareable link! Anyone who signs up for a subscription with your link will get a $10.00 credit AND YOU WILL TOO!
We're SO close to having a customizable box! For now, if you REALLY want to choose what's in your box. Check out one of our market style locations, or our zero waste drop!
Please email ybfs.help@gmail.com your food allergies/restrictions and we will add your name to our dietary restrictions list.  When that food item comes up we will try our best to substitute it for an extra veggie or comparable non-perishable.
Tree hugger? Us too! That's why we've worked SO hard this year to bring you our first ZERO WASTE drop in Clintonville! Check it out here.
Add-ons are delivered either weekly (milk and eggs), or bi-weekly (beef and cheese). Add-ons are packaged separately from your veggie box with your name label on them. Some locations keep add-ons in refrigeration so please check out our locations page to see where your add-ons are located. **If you are still unable to locate your items please reach out to ybfs.help@gmail.com to help you locate your items before giving up!!
Email ybfs.help@gmail.com or call 724-977-8446 during your locations scheduled pick-up time and we will help you locate your items. If emails are sent/calls are made about missing items after your locations allotted pick-up time you may not be reimbursed for missing items as we can only guarantee items during each locations' scheduled pick up time.
Requests for replacing missing items in your veggie box must be sent to ybfs.help@gmail.com within 24 hours of delivery. Check out our refund policy for more information.
Check out our Missed Pick Up Procedure Policy here.
To sign up for day-of box pick-up reminders check out this page and sign up for our text message reminders by texting your location’s code to 95577! (We promise we won’t spam you!)
You can also opt in here!
One of the greatest features of your subscription is your online newsletter. Each week we will send a newsletter to your email letting you know any events we have coming up, farms we want to feature, as well as pictures of EACH ITEM in your box, storage tips, and recipes! Also, you can browse recipes on our Pinterest page here.
Is there a veggie in your box that you have NO IDEA what it can be?  Check your inbox for your weekly newsletter. Still no idea? Send ybfs.help@gmail.com a picture of your veggie and we'll help you out. Another option - join our closed Facebook group “A Seat at the Table” and ask your fellow Yellowbird members!
First, check your promotions or spam folder for our newsletters.  Next, click this link and subscribe!
Yes! You can place holds on any week for any reason (as long as you get them in by Sunday at 11:59pm for the following week). Check out our detailed hold policy here. 
You can log into your account here. Select Delivery Hold and placing your hold. Alternatively you can select Recurring Items and X the deliveries you need to skip. You can also email ybfs.help@gmail.com the dates you need to skip by Sunday at 11:59pm for the following week and we can place the hold for you.You can place holds as early as you’d like for weeks to come!
If you pay in full for a season and request a hold you will be eligible to receive store credit for the balance of your hold, or transfer that balance to the next season. Check out our detailed hold policy here.
All holds must be placed no later than Sunday at 11:59pm for the following week. If you miss the deadline to hold your order for the following week you will still be charged for your order, but we can donate your share to a family in need. Please email ybfs.help@gmail.com to donate your share.
Absolutely! Just email ybfs.help@gmail.com the date(s) you would like to donate your box, and instead of placing the hold we will charge your card and donate your box to a family in need.
We work with the YMCA after-school programs, and donate boxes to children who attend those programs to share with their families. We also donate to YMCA senior programs for people who are changing their diet in hopes of getting off their medication. Lastly, we work with churches in the Mount Vernon area to assist us in finding families in need.
Yes! Please email ybfs.help@gmail.com the location you'd like to update to by Sunday at 11:59pm the week before you need to change to that location.
Absolutely! Email ybfs.help@gmail.com the location you would like to update to and we will make that change for you! Please request location updates no later than 5 days before your scheduled distribution. Otherwise, the change will take effect the following distribution.
Most of our drops are open to the public, so feel free to sign up at any one of those locations! If you see a location tagged Employees Only/School Families Only there is special access required for Employees/School Families to be able to pick-up at these locations and they are not open to the public.
You can check the locations list for other pick-up locations/times that would work better for you and email your choice to ybfs.help@gmail.com by Sunday at 11:59pm the week before you need to change locations. Alternatively, you can have family members or friends pick up your share for you! (Just make sure they know to grab the box/add-ons with your name label).
When we say sustainable we mean 100% of our veggies, meat, and dairy are non-GMO, grass fed, and free pastured. All of the small family farms we work with follow these practices. It is important to us that every single step of our food system – from the soil, to the animals, to our farmers, and to you – is treated with great value and care.
Yes! We offer milk, eggs, beef and cheese as add-ons to our Farm Food Box Shares. We also have an online store where you can find LOADS of Ohio goodies!
Members: Log into your account here click CONTINUE SHOPPING and purchase some goodies! Non-Members: Check out this link, select the most convenient pick up location for you, and start shopping! If your store order contains frozen items, or is simply too large to fit in your regular box it will be packaged separately so make sure to check for extra boxes/silver mailers with your name label on them.  ***Certain store items are on a delay for ordering purposes, so please reach out if you are unable to find your items.
We work with sustainable veggie farms all located in Ohio! Additionally, we only work with Ohio Farmers who raise their animals on open pasture and grass. Check out our farm’s page for more information on the farms we work with, how they got started, and the delicious goodies they provide! 
If your food subscription becomes inconvenient for you, you can cancel your box at any time, so why wait to get delicious food on your plate! **See our detailed cancellation policy here.
Share your creations with #whogrewyourfood and #yellowbirdfoodshed!
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