F.A.Q.

The best method of contact is email!
Our help desk phone number is set up as a delayed messaging service so someone will get back to you within 48 hours.
For immediate assistance or for anything time sensitive please email erin@yellowbirdfs.com or ybfs.help@gmail.com.

Yes! While food safety is always a priority for us, we are making sure all of our growers/employees are wearing gloves and hankerchief masks at this time.
We have also implemented a contactless home delivery option if you would prefer to social distance to the max we will deliver food right to your door! 
Also, all of our public Columbus area drop spots will now be done straight from our truck in large parking lots- meaning the only person touching your food box will be our driver (wearing gloves) and you!

If you'd like to switch from home delivery, change your days, or even just see what new drops we have you can head here: https://www.theyellowbirdtable.com/blog/2020/7/8/new-pickup-locations
If you'd like to update your pick-up location you can email erin@yellowbirdfs.com the day you'd like to pick up by Saturday at 11:59pm and she can make that update for the following week.

You can find your pick-up information by logging into your account from your desktop and clicking MY ACCOUNT. Your detailed pick up information will be on the right.
For home delivery, your delivery day will be displayed after logging in and clicking UPCOMING DELIVERIES.

We sure do! Members can log into their accounts here, click on the Account Info tab in the top right corner, and select the Referral Tab to get their own personal shareable link! Anyone who signs up for a subscription with your link will get a $10.00 credit AND YOU WILL TOO!

While we always strive to get you the safest and freshest products, our products do not have additives so they may have a shorter shelf life date.

In line with the USDA Product Dating guidance document:

o A "Best if Used By/Before" date indicates when a product will be of best flavor or quality. It is not a purchase or safety date.
o A "Sell-By" date tells the store how long to display the product for sale for inventory management. It is not a safety date.
o A “Use-By" date is the last date recommended for the use of the product while at peak quality. It is not a safety date except for when used on infant formula as described below.
AND
Are Foods Safe to Eat After the Date Passes?…………………….. With an exception of infant formula, if the date passes during home storage, a product should still be safe and wholesome if handled properly until the time spoilage is evident (Chill Refrigerate Promptly). Spoiled foods will develop an off odor, flavor or texture due to naturally occurring spoilage bacteria. If a food has developed such spoilage characteristics, it should not be eaten.

Add-ons and store orders are delivered on whatever rotation you have set up with your account! Add-ons and store orders are packaged separately from your veggie box with your name label on them. Some locations keep add-ons in refrigeration so please reach out with any questions to see where your add-ons are located if you are having trouble locating them. Certain orders may be in bulk boxes (like eggs or milk) with each item personally labeled, while other orders may be in a separate bag/box with your name label on the entire bag/box. Please only take items with your name label!
**If you are still unable to locate your items please reach out to ybfs.help@gmail.com to help you locate your items before giving up!!
If you are picking up at one of our truck pick-ups please make sure you have all of your items before leaving!

Email ybfs.help@gmail.com  during your locations scheduled pick-up time and we will help you locate your items. If emails are sent/calls are made about missing items after your locations allotted pick-up time you may not be reimbursed for missing items as we can only guarantee items during each locations' scheduled pick up time.

For truck pickup: 
After we have handed you your orders, please check everything at the location to make sure that you got what you ordered and that it is in good condition.
AFTER YOU LEAVE WITH YOUR FOOD ORDER, WE WILL NOT BE ABLE TO ISSUE REFUNDS OR ADD CREDITS FOR DISCREPANCIES

For home delivery/in-store pick up:
Requests for replacing missing items in your order must be sent to ybfs.help@gmail.com within 24 hours of delivery. Check out our refund policy for more information.

For truck pick up:
After we have handed you your orders, please check everything at the location to make sure that you got what you ordered and that it is in good condition.
AFTER YOU LEAVE WITH YOUR FOOD ORDER, WE WILL NOT BE ABLE TO ISSUE REFUNDS OR ADD CREDITS FOR DISCREPANCIES

Check out our Missed Pick Up Procedure Policy here.

One of the greatest features of your subscription is your online newsletter. Each week we will send a newsletter to your email letting you know any events we have coming up, farms we want to feature, as well as pictures of EACH ITEM in your box, storage tips, and recipes! Also, you can browse recipes on our Pinterest page here.
If you miss the email check it out on our blog: https://www.theyellowbirdtable.com/ 

Check our newsletter posted each Wednesday on our Blog!

Absolutely! Just email ybfs.help@gmail.com the date(s) you would like to donate your box, and instead of placing the hold we will charge your card and donate your box to a family in need.

Yes! Please email ybfs.help@gmail.com the date and location you want to change your pick up spot by Saturday at 11:59pm for the following week.

If you know in advance you cannot make your pick-up please email ybfs.help@gmail.com by Saturday evening at 11:59pm the location you want to change to for that week.
If you are picking up at one of our truck pick-ups you will have 3 opportunities to get your items either Thursday or Friday (depending on your assigned route) and then AGAIN on Saturday if you miss your original pick up day. Email ybfs.help@gmail.com any questions about your options or check out your account for further details.
If you are not picking up at one of our truck pick-ups please email ybfs.help@gmail.com or check out your account for missed pick-up procedures with your specific location as most of our partners will donate after the pickup deadline.
Lastly, explain pick up procedures to a friend and have them pick up in your place!

When we say sustainable we mean 100% of our veggies, meat, and dairy are non-GMO, grass fed, and free pastured. All of the small family farms we work with follow these practices. It is important to us that every single step of our food system – from the soil, to the animals, to our farmers, and to you – is treated with great value and care.

Members: Log into your account here click CONTINUE SHOPPING and purchase some goodies! Non-Members: Check out this link, select the most convenient pick up location for you, and start shopping! Store orders are packaged separately so make sure to check for extra boxes/silver mailers with your name label on them.  ***Certain store items are on a delay for ordering purposes, so please reach out if you are unable to find your items.
Place orders by Saturday at 11:59pm for the following delivery.