FAQ

  • Why can't I see my billing address? And/or why is my billing address my pickup location address?

    Often customers cannot see their billing address after an order is placed, or it will show the location of their pickup as the billing address.

    Not to worry. Shopify checks and verifies your info immediately upon you placing your order.

    If there is an issue with the billing address you initially submitted Shopify will not allow the order to proceed. You will be prompted to resubmit.

    This is not like our old system. 

    We acknowledge that this is confusing and are presently (8/28/26) working with our shipping software provider to correct the issue with the billing being the pickup location.

    Thanks for you patience.


  • How do I contact you?

    The best method of contact is email!
    Our help desk phone number is set up as a delayed messaging service, so someone will get back to you within 72 hours.
    For time-sensitive inquiries, please email hello@yellowbirdfs.com.

  • Where can I view your pick-up locations?

    You can find all of our community pickup locations, along with their days and times, on our pickup locations page. Enter your ZIP code to find the spot closest to you.

    If you’d like to update your pick-up location, email hello@yellowbirdfs.com by Sunday at 11:59pm and we will make the update for the following week.

  • How do I update my pickup location?

    If you’d like to update your pick-up location you can email hello@yellowbirdfs.com the day you’d like to pick up by Sunday at 11:59pm and we will make the update for the following week.

    If you would like home delivery please email the delivery address to hello@yellowbirdfs.com by Sunday at 11:59pm for the change to be made the following week.

  • How do Home Deliveries work?

    Home Delivery is a great hassle-free way to get your veggies and pantry items each week in a contactless way! $10.00 + fuel surcharge per home delivery.

    We suggest using a cooler that is 32 quarts or larger to keep your produce fresh, especially in the summer months, if you are not able to promptly retrieve your order from your doorstep. If you have a large order you may need more than one cooler.

    Make sure to set the cooler out each subsequent week you are getting your order and we will place your items right inside!

    Please note: we cannot take any cooler or packaging items back at this time.

    Current delivery area schedule:

    • Columbus area: deliveries are Wednesday, Thursday and Friday.
    • Marion, Mansfield, Mount Gilead areas: home deliveries are Friday.
  • How can we get connected?

    Share your creations with #whogrewyourfood and #yellowbirdfoodshed!
    www.facebook.com/YellowBirdFS/
    www.instagram.com/yellowbirdfoodshed

  • Can I ever skip/donate my box?

    Yes! You can place holds on any week for any reason, as long as you get them in by Sunday at 11:59pm for the following week.

    To donate your share to a family in need: Email hello@yellowbirdfs.com the date(s) you would like to donate your box, and instead of placing the hold we will charge your card and donate your box to a family in need.

    Every Tuesday, we have a gal come by our warehouse and pick up all the donated food and take it out to our local food drives, pantries, and hot meal programs for use by those that need it most.

  • I can’t make my usual pick-up day/time but still want my box, what are my options?

    If you know in advance you cannot make your pick-up, please email hello@yellowbirdfs.com with the location you want to change to. You can view all of our pickup locations here.

    If you are picking up at one of our truck pick-ups, you will have 4 opportunities to get your items, either Thursday or Friday (depending on your assigned route), and then again on Saturday if you miss your original pick-up day.

    Email hello@yellowbirdfs.com with any questions about your options, or check out your account for further details.

    If you are not picking up at one of our truck pick-ups, please email hello@yellowbirdfs.com or check out your account for missed pick-up procedures with your specific location, as most of our partners will donate after the pickup deadline.

    Lastly, you can always explain pick-up procedures to a friend and have them pick up in your place!

  • What do I do if I am not completely satisfied with the quality of my produce?

    Handling and storing produce grown to organic standards by small producers is challenging to say the least. Missing from the conventional food supply chain are the biocide chemicals, sophisticated application equipment, GMO seeds, as well as the economies of scale that justify millions of dollars of storage and processing infrastructure. Limitations of human, financial and physical capital epitomize local and regional foodsheds like ours.

    That being said, we try very hard to procure and maintain the best quality produce supply for our customers. Sometimes we fall short. If you feel that the produce that you have received from us is not up to your standards, please contact us via email: hello@yellowbirdfs.com. To qualify for a refund, please include in that email images of the questionable produce and describe any circumstance that you consider to be pertinent. Producers, pick dates, and lot numbers, if available, are greatly appreciated.

    We value your support, appreciate your forbearance, and regret any inconvenience we may have caused you.

    Team Yellowbird

  • Help! I can’t find my box/add-ons/store order!

    Email hello@yellowbirdfs.com during your location’s scheduled pick-up time, and we will help you locate your items. If emails are sent or calls are made about missing items after your location’s allotted pick-up time, you may not be reimbursed for missing items, as we can only guarantee items during each location’s scheduled pick-up time.

    For truck pickup: after we have handed you your orders, please check everything at the location to make sure that you got what you ordered and that it is in good condition.

    AFTER YOU LEAVE WITH YOUR FOOD ORDER, WE WILL NOT BE ABLE TO ISSUE REFUNDS OR ADD CREDITS FOR DISCREPANCIES.

  • I got my box — but an item is missing!

    For home delivery and in-store pick up: requests for replacing missing items in your order must be sent to ybfs.help@gmail.com within 24 hours of delivery.

    For truck pick up: after we have handed you your orders, please check everything at the location to make sure that you got what you ordered and that it is in good condition.

    AFTER YOU LEAVE WITH YOUR FOOD ORDER, WE WILL NOT BE ABLE TO ISSUE REFUNDS OR ADD CREDITS FOR DISCREPANCIES.

  • What do you mean by sustainable?

    When we say sustainable we mean 100% of our veggies, meat, and dairy are non-GMO, grass fed, and free pastured. All of the small family farms we work with follow these practices. It is important to us that every single step of our food system – from the soil, to the animals, to our farmers, and to you – is treated with great value and care.

    We only work with Ohio farmers who raise their animals on open pasture and grass. Check out our producers page for more information on the farms we work with, how they got started, and the delicious goodies they provide!

  • Why does my product date appear short-dated or expired?

    While we always strive to get you the safest and freshest products, our products do not have additives so they may have a shorter shelf life date.

    In line with the USDA Product Dating guidance document:

    • A “Best if Used By/Before” date indicates when a product will be of best flavor or quality. It is not a purchase or safety date.
    • A “Sell-By” date tells the store how long to display the product for sale for inventory management. It is not a safety date.
    • A “Use-By” date is the last date recommended for the use of the product while at peak quality. It is not a safety date, except for when used on infant formula.

    Are foods safe to eat after the date passes? With the exception of infant formula, if the date passes during home storage, a product should still be safe and wholesome if handled properly until the time spoilage is evident. Refrigerated foods will develop an off odor, flavor or texture due to naturally occurring spoilage bacteria. If a food has developed such spoilage characteristics, it should not be eaten.

  • How do truck pickup notifications work?

    On the morning of your scheduled pickup you will receive a text message from us stating that your Yellowbird Foodshed order is now ready for collection. Tap the link in that message and it will open Wodely, our delivery software, in your phone’s browser.

    From that page you can:

    • Tap View Larger Map in the upper left to open the truck pickup location in your default maps application.
    • Scroll down to see the full details of the pickup location.

    You may also open your link when the truck location is not active. This happens when there isn’t a pickup location that currently has the truck in position and ready for our staff to hand out orders.

    Once you arrive at the truck pickup location, tap Collect Now to notify the attendant that you have arrived. The next page will show a QR code that you can present to the attendant.

  • Where and when can I pick up my Yellowbird order?

    Columbus Area THURSDAY Truck Pickup: 

    |PLEASE NOTE: You may pick up at ANY of the four locations below during the allotted times on Thursday|

    • 11:30a-1:00p Alchemy Parking Lot625 Parsons Avenue Columbus, OH 43206  
    • 1:30p- 3:00p Flannagan's Parking Lot 6835 Caine Rd. Columbus, OH 43235
    • 3:30p- 5:00p Hill’s Worthington Parking Lot 7860 Olentangy River Road Columbus, OH 43235
    • 5:30p- 6:30p First Universalist Unitarian Parking Lot 4501 N. High St. Columbus, OH (enter the lot from High Street, behind the Olive and Lime Cafe and Chipotle)

    MISSED PICK-UP PROCEDURE:  If you are unable to collect from any of the stops on your selected pickup day, please meet the Yellowbird truck:

    Saturdays, 10a- 1p 4501 N. High St. Columbus, OH.

    . . . . . . . . . . . . . . . . . . . . . . . . . . 

    Columbus Area FRIDAY Truck Pickup:

    |PLEASE NOTE: You may pick up at ANY of the four locations below during the allotted times on Friday|

    • 11:30a-1:00p Alchemy Parking Lot 625 Parsons Avenue Columbus, OH 43206
    • Zip Print & Copy (Grandview Heights) 1091 West 1st Avenue Columbus 43212
    •  4:00- 5:00p Westerville Community United Church of Christ (WCUCC) Parking Lot 770 County Line Rd. Westerville, OH 43081:
    • 5:30-6:00p All Saints Episcopal Parking Lot 5101 Johnstown Rd, New Albany, OH 43054

    MISSED PICK-UP PROCEDURE: If you are unable to collect from any of the stops on your selected pickup day, please meet the Yellowbird truck:

    Saturdays, 10a- 1p 4501 N. High St. Columbus, OH.

    . . . . . . . . . . . . . . . . . . . . . . . . . .

    MOUNT VERNON, FRIDAY:

    11749 Kenyon Road Mount Vernon, OH 43050

    12:00-5:00 pm

    Pick up your share from the shed. There will be a YB team member to assist you!

    MISSED PICK-UP PROCEDURE: 

    Refrigeration is available at this location so please pick it up from the coolers within 48 hours.

    . . . . . . . . . . . . . . . . . . . . . . . . . .

    COLUMBUS AREA, SATURDAY:

    10:00 am-1:00 pm: 4501 North High Street Columbus, OH 43214

    Pick up your food directly from our refrigerated Yellowbird truck! 

    Parked right off High Street behind Chipotle. 

    MISSED PICK-UP PROCEDURE: 

    Orders not picked up by 1:00 pm will be donated.

    If you'd like to update your pick-up location you can email hello@yellowbirdfs.com the day you'd like to pick up by Sunday at 11:59 pm and we will make the update for the following week.