Refund Policy

Due to the perishable nature of the products, all refund requests must be sent within 24 hours of accepting delivery. If you want to receive credit/replacement for a damaged product please email hello@yellowbirdfs.com a picture of your product and any accompanying information on labels regarding producers, dates, and/or lot numbers. If you try an item and do not like it- we LOVE the feedback, but are unable to refund you for consumed items.

Missing add-ons, store orders, and damaged products will either be replaced the following week or reconciled with store credit. Missing items must be reported during your locations stated pick-up time to be eligible for replacement or credit.

Missing vegetable boxes are subject to a refund by means of credit to your next box. Please email hello@yellowbirdfs.com during your locations stated pick-up time to be eligible for a refund. Emails received after your locations stated pick-up time about missing produce, add-ons, or store orders may not be eligible for a refund.

If you are picking up from one of our truck parking lot pickups: 
After we have handed you your orders, please check everything at the location to make sure that you got what you ordered and that it is in good condition.
**AFTER YOU LEAVE WITH YOUR FOOD ORDER, WE WILL NOT BE ABLE TO ISSUE REFUNDS OR ADD CREDITS FOR DISCREPANCIES